At Fontana Home, we want you to love everything you bring home! We carefully curate our collection of home décor, gifts, accessories, and everyday favorites, and we hope every purchase brings a little extra joy to your day.
We understand that sometimes an item may not be quite what you expected. If something isn't right, we're happy to help.
Return Policy
We accept returns on eligible items within 30 days of delivery or purchase, provided they meet the following conditions:
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Items must be unused, unworn, and in their original condition.
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Original tags, labels, and packaging must be included when applicable.
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Proof of purchase, such as an order confirmation or receipt, is required.
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Items must not be marked as final sale or fall within our non-returnable categories.
Returns that do not meet these conditions may not be eligible for a refund.
How to Start a Return
Need to return something? We're here to make the process as simple as possible.
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Contact Us: Visit our Contact Us page and provide your order number, the item you'd like to return, and the reason for your return.
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Wait for Confirmation: Our team will review your request and provide return instructions.
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Package Your Item: Carefully pack your item in its original packaging whenever possible.
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Send Your Return: Follow the return instructions provided by our team.
Please do not send items back without first contacting us for return authorization.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item.
Original shipping charges are non-refundable unless the return is the result of an error on our part.
We recommend using a trackable shipping method, as Fontana Home is not responsible for return packages lost during transit.
Exchanges
Found something else you love? We're happy to help with exchanges when possible!
Exchanges are subject to product availability. If you'd like a different size, color, style, or item, please contact us to discuss your options.
In some cases, the easiest option may be to return your original item and place a new order.
Damaged or Incorrect Items
We carefully inspect and package every order, but occasionally mistakes or shipping damage can happen.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Clear photographs of the item and packaging, if applicable
We'll review the situation and work with you to make it right.
Non-Returnable Items
For health, safety, and product integrity reasons, certain items may not be eligible for return or exchange.
These may include:
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Final sale and clearance merchandise
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Gift cards
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Personalized or custom-made products
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Perishable food and gourmet items
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Opened or used candles, fragrances, and personal care products
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Seasonal merchandise marked as final sale
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Items that have been used, damaged, or altered after purchase
Any additional return restrictions will be noted on the individual product page when applicable.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days after refund processing for the credit to appear on your account, depending on your bank or payment provider.
Shipping charges are generally non-refundable, and return shipping costs may be deducted from your refund when applicable.
In-Store Returns
Prefer to stop by? We'd love to see you!
Eligible online purchases may be returned at our Fontana Home retail location with your order confirmation or receipt.
All in-store returns are subject to the same return eligibility requirements outlined above.
Gifts & Gift Returns
Received a gift from Fontana Home that isn't quite your style? We understand!
Please contact us with the gift receipt or order information, and we'll help review your available exchange or store credit options.
Refunds to the original payment method may require the original purchaser's information.
Need Assistance?
Your satisfaction matters to us, and we're always happy to answer questions or help resolve an issue.
Visit our Contact Us page for assistance with returns, exchanges, or order concerns.
Thank you for supporting Fontana Home and shopping small. We appreciate you!
The Fontana Home Team